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        Technical Support - Triple Diamond Programs

        Tech Support Services

        Technical Support Contracts
        – What's Included

         


        INCLUIDED SERVICES

        DETAILS
        *Std. Mfg. Warranty
        GOLD

        PLATINUM
        Unlimited Technical Phone Support Mon-Fri 7:00am - 5:00pm CST
        X

        X

        X
        Access to On-line Parts Manuals via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Technical Support Hotline via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Operation Manuals via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Maintenance Manuals via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Machining Technology via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Technical Bulletins via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Wiring Diagrams via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line FAQ's via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Access to On-line Part Specials via Web Site Unlimited 24Hr. Access
        X

        X

        X
        Unlimited Software Upgrades   X X X
        On-site Repairs Due to Product Failure   X N/A N/A
        Genuine Mitsubishi Part Replacement due to Product Failure  
        X

        N/A

        N/A
        Platinum Response For Technical Phone Support  
        X
         
        X
        Platinum Response For On-Site Field Service  
        X
         
        X
        Extended Hours Technical Phone Support Via Web Site Mon-Fri 7:00am - 7:00pm CST
        X
         
        X
        Discount on Electronic PC Board Exchange Rates
        10%

        X
         
        X
        Discount on On-Site Field Service Labor Rates
        10%

        X
         
        X
        Discount on On-Site Customized Operation Training
        10%

        X
         
        X
        Discount on Standard Training Classes 10% X   X
        Discount on all Genuine Mitsubishi Spare Parts
        5%

        X
         
        X
        Discount on Laser Compensation Services
        25%

        X
         
        X
        Discount on Laser PM Services 10% X   X
        Discount on EDM & Milling PM Services 15% X   X
        Discount on PM Travel & Mileage 50% N/A   X
        Discount on Remote360 Service 10% X   X
        Customer Contract Price (1-Year) Per Site N/A $1,150.00 $1,750.00

        *A Standard Manufacturers Warranty is Included with Every New Machine Purchase.

         

        Become a Triple Diamond Member. Register for Your Technical Support Contract Now »

        Want a Closer Look? Tour Our Member Area Now »

         

        HAVE MORE QUESTIONS? Call Us Today.

        Our knowledgeable staff is available to take your call at 630-616-5900, or e-mail us at mitsservices@mcmachinery.com